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Frequently Asked
Questions (FAQs)
Have another
question? Email it to
mycard@fenwaycard.com.
1. What is the
Fenway Card?
2. How do I
get my Fenway Card?
3. What if I
lose my Fenway Card?
4. How does the
Fenway Cash work?
5. What is
my Fenway Cash Number?
6.
What's the difference between my Meal Plan and Fenway Cash?
7.
When is value added to Fenway Cash available?
8.
How do I make a purchase with Fenway Cash?
9. Where can I
use Fenway Cash?
10.
How do I recommend additional accepting locations for Fenway Cash?
11.
Is the Fenway Cash Account Management Center a secure site?
12.
What if I forget my user name or password?
13.
What is the Fenway Cash refund process?
What is the Fenway Card?
The Fenway Card is the official identification card of Emmanuel College,
Massachusetts College of Art, Massachusetts College of Pharmacy and Health
Sciences, Simmons College, Wentworth Institute of Technology, and Wheelock
College, the six members of the Colleges of the Fenway (COF). Issued to
all students, faculty, and staff, the Fenway Card is required for
identification, access to essential campus services, and offers a convenient
account - Fenway Cash - for
making cashless purchases at the six colleges and around the Fenway. All
students, faculty, and staff at the six colleges are required to
receive a Fenway Card.
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How do I get my Fenway
Card?
Need to get an answer
for each college.
There
is no charge for your initial Fenway Card.
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What if I lose my
Fenway Card?
If you lose your Fenway Card immediately visit the
Fenway Cash Management Center
or call 1.877.263.8340 to disable your Fenway Cash account. Then, contact
your college’s issuing office to deactivate all other services and obtain a
new card. A fee may be charged for a replacement card.
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How does Fenway
Cash work?
Fenway Cash is a prepaid
spending account on your Fenway Card offering a safe and convenient way to
make purchases at all six colleges and
around the Fenway.
In addition to being able to use Fenway Cash at your own college, you can
use it for purchases at the other five – making your visits to these
institutions easier and more convenient. Unused balances roll over
semester to semester and year to year. You must add value to your account
before using Fenway Cash to make purchases. You must have sufficient value
available in your Fenway Cash account to pay for each transaction. Each time
you use your Fenway Cash account, the amount of the transaction will be
deducted from your account. You may not spend more value than you have.
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What is my
Fenway Cash Number?
Your 16-digit Fenway Cash number is located on the front of your Fenway
Card.
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What's
the difference between my Meal Plan and Fenway Cash?
Both accounts are accessed by your Fenway Card.
All residential students are required to participate in a
meal plan. Meal Plan is only accepted as a form of payment at your
college’s on campus dining locations. Payment is made at the beginning of
the each semester along with tuition and other fees.
Fenway Cash is a prepaid spending account that is
accepted at many
locations at all six colleges and popular local businesses. It is designed
to eliminate the need to carry cash around campus. You or your parents must
add value to your Fenway Cash account before using it for purchases. Value
in the Fenway Cash rolls over from semester to semester and from year to
year.
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When
is value added to Fenway Cash available?
Credit and debit card payments are made available to your account
immediately. Deposits made with a check are available on the same business
day received.
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How do I
make a purchase with Fenway Cash?
At retail locations, Fenway Cash works much like a debit or credit card.
Just present your Fenway Card for payment to the attendant at the register.
Your card will be swiped in a terminal and the transaction authorized. You
will need to sign a printed receipt of the approved transaction. At self
service locations, simply insert your card in the terminal.
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Where can I use Fenway
Cash?
Fenway Cash is accepted for payment at the six colleges and at popular local
businesses around the Fenway. Students at any one of the colleges can use
Fenway Cash at any of the others. Just look for the "Welcomed" Signage!
Click here to
see a complete list of accepting locations.
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How do I recommend additional accepting locations for Fenway Cash?
Cardholder suggestions are welcome and encouraged. Recommendations can be
sent via email to
mycard@fenwaycard.com. Please include the name of the location and why
you would like to see them join the program.
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Is the
Fenway Cash Account Management Center a secure site?
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account
with confidence.
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What if I forget my user
name or password?
Go to Fenway Cash Account Management Center. Under the Login button, click
[Forgot your username or password?] and follow the instructions.
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What
is the Fenway Cash refund process?
You may receive a refund of your Fenway Cash balance when you graduate,
withdraw or leave your college. Proof of withdrawal or dismissal is
required. Refund requests must be submitted to the College’s card program
service provider in writing to:
Fenway Card Service Center
PO Box 1305
Doylestown, PA 18901-0117
Please see Section 21: Account Refunds in
the Fenway Cash Terms & Conditions for further details.
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