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Frequently Asked
Questions (FAQs)
Have another
question? Email it to
mycard@fenwaycard.com.
1. What is the
Fenway Card?
2. How do I
get my Fenway Card?
3. What if I
lose my Fenway Card?
4. How does the
Fenway Cash work?
5. What is
my Fenway Cash Number?
6.
What's the difference between my Meal Plan and Fenway Cash?
7.
When is value added to Fenway Cash available?
8.
How do I make a purchase with Fenway Cash?
9. Where can I
use Fenway Cash?
10.
How do I make suggestions for the Fenway Card Program or recommend
additional accepting locations for Fenway Cash?
11.
Is the Fenway Cash Account Management Center a secure site?
12.
What if I forget my user name or password?
13.
What is the Fenway Cash refund process?
14.
What happens if I swipe my card at a self-service location and the machine
does not work?
15.
Can I use my Fenway Cash account to pay for campus parking?
16.
What is the difference between Fenway Cash and Campus Cash®?
What is the Fenway Card?
The Fenway Card is the official identification card of Emmanuel College,
Massachusetts College of Art and Design, Massachusetts College of Pharmacy and Health
Sciences, Simmons College, Wentworth Institute of Technology, and Wheelock
College, the six members of the Colleges of the Fenway (COF). Issued to
all students, faculty, and staff, the Fenway Card is required for
identification and access to essential campus services It also offers a convenient
account - Fenway Cash - for
making cashless purchases at the six colleges and around the Fenway. All
students, faculty, and staff at the six colleges are required to
receive a Fenway Card.
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How do I get my Fenway
Card?
The Fenway Card is issued by each
college.
Visit the Campus Safety Office in room
136 of the Administration Building.
The Campus Safety badging office is
open Monday through Friday from 9:30 – 11:30 am and 1:00 – 2:30 pm
and Saturday and Sunday 10:00 am – 12:00 pm.
The Fenway Card for MassArt students is
issued by the MassArt Department of Public Safety. For more
information call 617-879-7810 or go to the Public Safety desk in
East Hall.
Fenway Cards are issued by the MCPHS
Department of Public Safety. Call 617-732-2900 or go to the Public
Safety desk at the Palace Road entrance.
Please contact the Simmons Campus Card
Office located in the Main College Building, Room E-007 or call
617-521-CARD (2273).
Wentworth:
Fenway
Cards are issued at the Copy, Mail Center (CMC), first floor,
Wentworth Hall.
Contact Wheelock Facilities at
617-879-2140.
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What if I lose my
Fenway Card?
As soon as you
realize that your Fenway Card is missing, immediately report it so that the
accounts and other privileges associated with your card can be deactivated.
The process for reporting and replacing cards varies based on your college.
Click here and follow your
college’s instructions.
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How does Fenway
Cash work?
Fenway Cash is a prepaid
spending account on your Fenway Card offering a safe and convenient way to
make purchases at all six colleges and
around the Fenway.
In addition to being able to use Fenway Cash at your own college, you can
use it for purchases at the other five – making your visits to these
institutions easier and more convenient. Unused balances roll over
semester to semester and year to year. You must add value to your account
before using Fenway Cash to make purchases. You must have sufficient value
available in your Fenway Cash account to pay for each transaction. Each time
you use your Fenway Cash account, the amount of the transaction will be
deducted from your account. You may not spend more value than you have.
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What is my
Fenway Cash Number?
Your 16-digit Fenway Cash number is located on the front of your Fenway
Card.
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What's
the difference between my Meal Plan and Fenway Cash?
Both accounts are accessed by your Fenway Card.
All residential students are required to participate in a
meal plan. Meal Plan is only accepted as a form of payment at your
college’s on campus dining locations. Payment is made at the beginning of
the each semester along with tuition and other fees.
Fenway Cash is a prepaid spending account that is
accepted at many
locations at all six colleges and popular local businesses. It is designed
to eliminate the need to carry cash around campus. You or your parents must
add value to your Fenway Cash account before using it for purchases. Value
in the Fenway Cash rolls over from semester to semester and from year to
year.
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When
is value added to Fenway Cash available?
Funds transferred by debit/credit card
and cash are available instantly. Check deposits are available on the
business day received. If
a check is returned to us by your financial institution for insufficient
funds, the deposit will be reversed from your Fenway Cash account and a
Returned Payment/Check fee will be assessed.
If the Returned Payment/Check fee creates a
negative balance in your account, you will be contacted to make another
payment to the account.
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How do I
make a purchase with Fenway Cash?
At retail locations, Fenway Cash works much like a debit or credit card.
Just present your Fenway Card for payment to the attendant at the register.
Your card will be swiped in a terminal and the transaction authorized. You
will need to sign a printed receipt of the approved transaction. At self
service locations, simply insert your card in the terminal.
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Where can I use Fenway
Cash?
Fenway Cash is accepted for payment at the six colleges and at popular local
businesses around the Fenway. Students at any one of the colleges can use
Fenway Cash at any of the others. Just look for the "Welcomed" Signage!
Click here to
see a complete list of accepting locations.
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How do I make suggestions for the Fenway Card Program or recommend
additional accepting locations for Fenway Cash?
Cardholder suggestions are
welcomed and encouraged. Please send them via email to
our
recruitment department. If recommending an accepting location, please
include the name of the location and why you would like to see them join the
program.
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Is the
Fenway Cash Account Management Center a secure site?
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account
with confidence.
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What if I forget my user
name or password?
Go to Fenway Cash Account Management Center. Under the Login button, click
[Forgot your username or password?] and follow the instructions.
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What
is the Fenway Cash refund process?
You may receive a refund of your Fenway Cash balance when you graduate,
withdraw or leave your college. Proof of withdrawal or dismissal is
required. Refund requests must be submitted to the College’s card program
service provider in writing to:
Fenway Card Service Center
PO Box 1305
Doylestown, PA 18901-0117
or by emailing
mycard@fenwaycard.com.
Please see Section 21: Account Refunds in
the Fenway Cash Terms & Conditions for further details.
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What happens if I swipe my card at a self-service location and the machine
does not work?
If the self-service
machine does not work properly, you will not be charged for the transaction.
If for any reason you are charged, please
email us
a refund request. Please
include the location, date & time of the transaction(s) in question.
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Can I
use my Fenway Cash account to pay for campus parking?
At this time, Fenway Cash is not
accepted as a form of payment for campus parking fees at any of the six
colleges. For more information about Simmons College Parking,
click here.
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What is the difference between Fenway Cash and
Campus Cash?
Campus Cash broadens the
acceptance of Fenway Cash off campus. It enables you to use your Fenway
Cash account to make purchases at a network of businesses that accepts
prepaid spending accounts from many participating colleges and universities
in the Boston area. In addition to being able to use your Fenway Cash account on and around campus, you can use it to make
purchases at any business that displays the Campus Cash Welcomed sticker –
more than 75 in the Back Bay, Fenway and Cambridge neighborhoods. To see a
complete list of locations,
click here.
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